Welcome to our website www.nanonebula.com/ (hereinafter referred to as "this website" or "we"). We realize that the security of your privacy and personal information is very important. Therefore, we will use our best reasonable efforts to manage your personal information and take specific measures to ensure information security. This privacy policy applies to the collection and use of your personal information by this website. You can read the following content to understand how we process your personal information when you browse this website and use related services.
Please read this Privacy Policy in its entirety to understand our practices for collecting and processing your personal information, your related rights, and our commitment to maintaining information security. Please read carefully and confirm that you have fully understood the contents of this policy before using our products or services, and that you can make the choices you deem appropriate in accordance with the guidelines of this policy.
1. Who is the personal data processor?
This website collects and processes your personal information on the premise of complying with the relevant service agreement, this privacy policy and laws and regulations. It does not constitute an independent personal information processor.
2. Purpose and scope of collecting personal information
When you use our products, your personal information that we may need to collect and use includes the following two categories:
In order to realize the basic functions of providing you with our products and/or services, you must authorize us to collect and use the necessary information. If you refuse to provide corresponding information, you will not be able to use our products and/or services normally;
In order to provide you with additional functions of our products and/or services, you can choose whether to authorize us to collect and use the information. If you refuse to provide it, you will not be able to use the relevant additional functions normally or achieve the functional effects we intend to achieve.
2.1 User registration
Before ordering goods, you need to register as a member of the website and provide us with your mobile phone number. After registering a membership account, you can manage and update your personal information at any time, save your favorite products to your wish list, record your delivery address for quick purchase, and check and understand the status of your order.
You can also directly authorize us to obtain your social account information (nickname, avatar, region and gender) to achieve third-party login. After logging in, your WeChat account will be associated with your mobile phone number.
2.2 Product purchase
In order to conclude and perform your shopping contract on this website, you need to provide us with the consignee information, including name, mobile phone number, and detailed address information. If you wish to receive an electronic invoice, we will also obtain your email address. After your payment is completed, your order information will be generated.
2.3 Customer Service
We provide you with customer service. During your communication with customer service, you can send text, pictures, files, location and other information to customer service. Please note that the information you actively send may contain your personal information and sensitive personal information (such as location information).
2.4 In order to improve your experience of accessing and using this website, we will collect information about your use and browsing of our website through cookies (subject to the cookie terms of this policy) or other tracking technologies, such as your IP address and other device identifiers. code, your operating system and browser type, and information about the pages of the website you visit.
2.5 In order to provide you with the latest news and promotional information on this website, we will collect and use your name, email, mobile phone number, date of birth, gender, contact preference, device number (such as IMEI number, mobile device number). If you do not want to receive such information from us, you can unsubscribe by following the unsubscribe method in the information you receive.
2.6 In order to push you personalized information that you may be more interested in, we will collect and use your name, contact information, age, gender, transaction records, consumption preferences, occupation, and city with your consent. , device number (such as IMEI number, mobile device number) and this information will be used to create group information and personal information. Regarding the sensitive personal information contained in the above information, we will separately inform you on this boutique page and obtain your separate consent. And we use this information in anonymous aggregate form for market research and statistical analysis. If you do not agree to provide such information, it will not affect your use of the basic browsing, search, and purchase functions of this website. We collect and use such information entirely based on your voluntary consent.
2.7 When we use your personal information collected for a specific purpose for other purposes, we will obtain your consent in advance.
2.8 To the extent permitted by law, we may collect and use your information in the following situations without obtaining your authorization and consent:
(1) Necessary to enter into and perform a contract at your request;
(2) Necessary for us to perform our legal obligations;
(3) In response to public health emergencies, or when necessary to protect your or others’ life, health and property safety in an emergency;
(4) Implement news reporting, public opinion supervision and other activities for the public interest, and process your personal information within a reasonable scope;
(5) Process personal information that you disclose yourself or that has been legally disclosed by others within a reasonable scope;
(6) Other situations stipulated by laws and administrative regulations.
3. How do we share, transfer and disclose your personal information?
3.1 Entrusted processing
We may entrust our authorized partners, such as our service providers, to process your information to ensure the smooth provision of our products or services. We will only provide the information necessary for our products or services under the premise of legality, legitimacy and necessity, and our partners have no right to use the received information for any other purpose. In this case, our partners process your personal information entirely in accordance with our instructions and do not constitute independent personal information processors.
We will sign relevant agreements with companies, organizations and individuals entrusted by us to process your personal information, requiring them to process the information in accordance with our instructions, this Privacy Policy and any other relevant confidentiality and security measures.
3.2 Sharing
We may provide your information to external parties in accordance with laws and regulations or in accordance with mandatory requirements of government authorities.
Except for the above situations, we generally will not share your personal information with any other personal information processor without your separate consent.
3.3 Transfer
We will not transfer your information to any company, organization or individual, except in the following circumstances:
(1) After obtaining your explicit consent, we will transfer your information to other parties;
(2) When a merger, acquisition or bankruptcy liquidation is involved, if personal information is transferred, we will require the new company or organization that holds your personal information to continue to be bound by this privacy policy, such as changing the purpose of use of personal information, processing method, we will require the company or organization to seek your consent again.
3.4 Public disclosure
We will only disclose your information publicly under the following circumstances:
(1) After obtaining your separate consent;
(2) Disclosure based on law: We will publicly disclose your information when required by law, legal proceedings, litigation or relevant government authorities.
3.5 According to relevant laws and regulations, we do not need your consent to share, transfer, or publicly disclose your personal information in the following circumstances:
(1) Necessary to enter into and perform a contract at your request;
(2) Necessary for us to perform our legal obligations;
(3) In response to public health emergencies, or when necessary to protect your or others’ life, health and property safety in an emergency;
(4) Implement news reporting, public opinion supervision and other activities for the public interest, and process your personal information within a reasonable scope;
(5) Process personal information that you disclose yourself or that has been legally disclosed by others within a reasonable scope;
(6) Other situations stipulated by laws and administrative regulations.
4. Retention time of personal information
4.1 Based on the purpose of collecting your personal information, we will retain your personal information for the period necessary to achieve the purpose and within the time limit required by laws and regulations. If the above period is exceeded, your personal information will be irreversibly deleted or anonymized.
4.2 We will determine the retention period of specific personal information based on the purpose of processing: for example, personal information collected from purchasing goods on this website will be retained until all administrative and accounting procedures are completed; personal information collected for marketing purposes will be retained until you withdraw your consent. or when requesting the deletion of your information.
4.3 If required by law, administrative regulations, or in order to resolve relevant disputes, we will retain the data for a longer period of time due to limitations of litigation.
5. How do we process children’s personal information?
5.1 This website is primarily intended for adults. We consider minors under the age of 14 to be children. Children may not create their own membership account without the express consent of a parent or guardian.
5.2 For children’s personal information collected with the express consent of parents or guardians, we will only process and use it within the scope of complying with legal and regulatory requirements and the express consent of parents or guardians.
5.3 If you have any concerns about your child's privacy, or if you think your child may have entered personal information into our website, please contact our customer service. If we discover that we have collected personal information from children without prior parental or guardian consent, we will delete the relevant data as quickly as possible.
6. How do we protect your personal information?
We attach great importance to the security of your personal information. Since there is no 100% secure network transmission or electronic storage method, we cannot guarantee the absolute security of information, but we will take technical measures and management measures that comply with industry standards in accordance with the law to protect your personal information and prevent personal information from being stolen, lost, and abused. and any unauthorized access, copying, collection, use, disclosure, alteration or destruction. We will protect the information submitted to us in accordance with the requirements of relevant laws and regulations. At the same time, you should also take active measures to ensure the security of your personal information, such as changing your account and password regularly and not disclosing your personal account and password information to others.
If a personal information security incident occurs, we will fulfill relevant notification obligations in accordance with the requirements of laws and regulations, including informing you of the basic situation and possible impact of the security incident, the response measures we have taken or will soon take, and information on self-protection and reduction. Risk recommendations, corrective actions, etc. We will promptly notify you of security incidents through email, fax, phone, push notifications, etc. When it is difficult to notify personal information subjects one by one, we will issue announcements in reasonable and effective ways. At the same time, we will also proactively report the handling of personal information security incidents in accordance with the requirements of regulatory authorities.
7. Your rights
We attach great importance to your concerns about personal information and try our best to protect your rights to access, correct, delete, withdraw consent, obtain a copy of your personal information, and cancel your account so that you have the full ability to protect your privacy and security.
7.1 Access and correct your information
Unless otherwise provided by laws and regulations, you have the right to access and correct your information at any time through the [Personal Data Center], including: account information, delivery information, order information, browsing information, comment information (if any), etc. If you need to access or correct other information generated during your use of our products and/or services, please contact us at any time by sending an email.
7.2 Delete your information
7.2.1 In the following situations, you can contact us at any time by sending an email to ask us to delete your information, and we will respond within fifteen (15) working days:
(1) If our information processing behavior violates laws and administrative regulations;
(2) If we collect and use your information without your consent;
(3) If our processing of information violates our agreement with you;
(4) If the purpose of processing the information has been achieved, cannot be achieved, or is no longer necessary to achieve the purpose of processing (for example, you no longer use our products or services, or you cancel your account);
(5) If we no longer provide products or services to you;
(6) You have withdrawn your authorization and consent for us to process your personal information.
7.2.2 If we decide to respond to your deletion request, we will also notify other entities that have obtained your information from us and require them to delete your information in a timely manner, unless otherwise provided by laws and regulations, or these entities have otherwise obtained your authorization. agree. After we assist you in deleting information from the system, we may not be able to delete the corresponding information in the backup system immediately, but we will delete the information when the backup is updated.
7.3 Withdraw authorization or change the scope of authorization
Please understand that each business function requires some basic information to complete. For the processing and use of additional collected personal information, you can withdraw your authorization consent or change the scope of authorization consent at any time.