Exchange/Return Guide
Please confirm the color, size, purchase quantity and other information of the product before purchasing the product. After purchasing, you agree to the following policies by default.
Exchange/Return Guide
The cancellation/modification/return rules for orders are as follows:
Cancellation/modification before delivery
- Only when the order status is "Product in preparation", you can contact customer service to apply to cancel/modify the product. Customer service will contact you again after confirming with the store whether the product can be canceled/modified.
-When the store notifies you that the purchased product is out of stock or delayed
(*After the order status changes to Preparing for Delivery or Delivery/Shipment, the order cannot be canceled or modified)
Cancellation/modification/return during or after delivery
- If the product has quality problems or delivery errors, you can apply for a return or exchange, and the shipping costs incurred will be borne by the website
- Customers who do not like the color and size of the product can apply for a return if it is not a product quality problem, but the international round-trip shipping costs incurred in this case must be borne by the customer.
- When a package is returned due to a customer's personal reasons such as incorrect delivery address, unknown recipient, refusal to pay customs duties, etc., the actual international shipping fee incurred initially will be deducted before a refund will be processed for you.
(*Due to system/insufficient inventory, etc., exchanges may not be processed. Please understand this)
Exchange/Return Process
· When applying for exchange/return due to buyer’s remorse
1) Sign for the package and apply for exchange/return by contacting the customer service center within 7 days. When applying, please indicate the order number and product code, and attach photos of the product to be returned.
2) Customer service will contact you after receiving the application. (If you receive a notification from the customer service center that the product can be returned, please send the product back within 10 days after receiving the notification. Overdue items will not be processed.)
3) Send the goods with intact labels, product accessories, packaging, etc. to the designated return address. (Please send the note with the order number, buyer’s name, and product name together)
4) After confirming the returned goods, we will handle the return/refund for you.
(*Due to system/insufficient inventory, etc., exchanges may not be processed. Please understand this)
· When delivery errors occur or when defective products are received
1) Please apply by contacting the customer service center within 15 days after signing for the product. Use a camera to take a picture of the overall product, a picture of the product barcode and a picture of the defective part. Contact customer service to provide the following content. After customer service confirms, we will contact the buyer. home contact
2) Application content: Record the order number, delivery error or defective product code, reason for refund application (delivery error or defective product)
· When some of the items received are missing
1) Please be sure to call the customer service center or use the message board to inform us on the 15th after signing for the goods (when it is not during customer service working hours or the call is temporarily unavailable)
2) Before receiving notification from the customer service center, please be sure to keep the product as it is, retaining the outer box and individual product packaging.
*The following situations are not grounds for refund*
1) Products that have exceeded the application deadline
2) Products with tags and products damaged due to human intervention
3) Goods that have been used and thus affect secondary sales
4) Handmade clothes and other merchandise.
5) Return the goods on your own without applying for return or exchange in advance.
6) If there are delivery errors or defective products, if there are traces of trying on or if the product tags/labels/collar tags are damaged,
7) Items that have been washed or repaired
8) Products with perfume or peculiar smell
9) The store will notify you in advance of items that are non-exchangeable/refundable.
* Products without tags, price lists, labels, etc. are not considered defective products and will not be accepted for return.
* Wrinkles that may occur during delivery or insufficient sewing due to mass production are not considered defective products and will not be accepted for return.
Refund:
On receiving items, we will refund you immediately.
The standard refund procedure takes 7~14days dependent on your issuing bank.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.